How Do I Dispute the Accuracy of My Background Check?
If you believe that any information in your background report is inaccurate or incomplete, you have the option to file a dispute with MBI Worldwide Background Checks & Drug Screening. The dispute investigation process may take up to 30 days, depending on the nature, scope and source of the information that is being disputed.
MBI Worldwide’s compliance team will promptly investigate the specific information that you are disputing. MBI Worldwide also has client service representatives who will work with you if you need help identifying the specific information/records that you want to dispute.
You are entitled to such information by law.
Please submit your dispute by phone or by mail to:
MBI Worldwide Background Checks & Drug Screening
Attention: Compliance Department
101 N. Park Ave, Ste. 200
Herrin, IL 62948
Toll Free Phone: 866-275-4624
The federal Fair Credit Reporting Act: Summary of Your Rights Under the FCRA
For California consumers: Summary of your rights under California law
Additional background screening information and reference materials published by the FTC may be found at: http://business.ftc.gov/privacy-and-security/credit-reporting
If you believe you are the victim of identity theft, applicable information published by the CFPB may be found at: https://www.consumerfinance.gov/ask-cfpb/what-do-i-do-if-i-think-i-have-been-a-victim-of-identity-theft-en-31/, including a copy of the CFPB’s publication “Remedying the Effects of Identity Theft”, which also may be found directly at: https://files.consumerfinance.gov/f/documents/bcfp_consumer-identity-theft-rights-summary_2018-09.docx