Here Are 3 Questions to Ask When Shopping Around For a New Employment Screening Firm.
Selecting an employment screening firm isn’t necessarily a straightforward decision. There are a wide variety of vendors in the market, each claiming to be exactly what you’re looking for. These claims include wonderful customer service, quick turn-around time and accurate results. If you are currently in the process of hiring a new employment background check vendor, you’ve heard the same spiel, from every company, over and over again until you want to pull your hair out.
As an employer, it helps to understand what separates a great employment screening provider from a mediocre one. Remember…. Not All Screening Companies Are Created Equal!
Here are 3 important questions to ask that potential employment background check company, that will help you make the best, safest and most compliant decision for your organization.
DO YOU TRAIN AND RETRAIN YOUR TEAM IN INDUSTRY STANDARDS?
MBI Worldwide prides itself in a high level of customer service. We train, and retrain, all staff in this particular area of business. MBI Team members attend monthly training sessions, cross-training and industry related education seminars. MBI Worldwide is also proud to have team leaders who hold Fair Credit Reporting Act (FCRA) Advanced Certifications. They are among an elite group of people in the U.S. to obtain this credential. What it means for our clients is that your background screening partner is lead by a management team who takes compliance very seriously, and is on the cutting edge of the ever changing rules and regulations that oversee pre-employment practices, criminal records, and federal and state regulations. All members of MBI’s Operations Team is required to hold FCRA Basic Certifications, which means they’ve completed a training program designed to educate background screening professionals on the FCRA and its regulations. This is not a mandatory certification in our industry, but it should be. It is MBI Worldwide’s mission to provide guidance, assistance, and information to act as your most dependable resource.
WHAT IS YOUR MISSION WHEN IF COMES TO CUSTOMER SERVICE?
Not all background screening companies are created equal when it comes to the customer service department. Many companies outsource their customer service departments and even hire and hold employees overseas. MBI hires only top talent and cultivates a business culture of phenomenal customer service. MBI team members are trained with phone etiquette and required to educate and demonstrate to our clients our software techniques and procedures.Some of MBI Worldwide’s elements of great customer service include product awareness, attitude, efficiency and problem-solving. At MBI Worldwide, customer service is not just a department, but a way of life.
ARE YOU ACCREDITED WITH YOUR INDUSTRY ASSOCIATION? (NAPBS)
Many background screening firms are members of the National Association of Professional Background Screeners (NAPBS). MBI Worldwide is not only a member, but our strict standards and best practices have helped us achieve the desired NAPBS accreditation.To become accredited, an employment screening firm must undergo a rigorous onsite audit conducted by an independent auditor, who examines policies and procedures regarding consumer protection, legal compliance, product and service standards, client education and general operations and business practices. This accreditation recognizes that MBI Worldwide consistently meets and exceeds the industry standards. NAPBS accreditation validates MBI Worldwide’s competency, credibility, and compliance within the background screening industry.Remember, only 65 out of approximately 800 NAPBS (background check firm) members are accredited.By choosing an accredited firm like MBI Worldwide, you can rest assured, the information you receive is from a reliable source and is done in a compliant, legal manner. Compliance and service standards are important when selecting the right background check company.
Here at MBI Worldwide, we do not consider our client’s as “just another customer”. We take pride in PARTNERING with your organization, providing you with secure online data, wonderful customer service and compliance education and training.
“Good Screening is SMART Business”.
K. Chapman, President & Founder
MBI Worldwide Background Checks and Drug Testing