FAQs (Frequently Asked Questions)

How do I establish an account?: You may either contact an MBI Worldwide Representative directly at 866-275-4624 or you can complete the “Set Up Account” information and a representative will contact you within 24 hours.
What are Customer Service hours?: We are available to answer questions live between the hours of 8 A.M. and 7 P.M. CST. 866-275-4624
What is the cost to conduct a search?: The price will vary depending on the type or types of searches requested. We do offer volume and package discounts.
What is your average turn time?: We offer a long list of searches that are instant. Depending on the search request, time will vary. An MBI Worldwide representative can offer more details by contacting them directly at 866-275-4624.
How do I request a new search?: We offer a web based service that is accessed using a secure login that is designated when your account is established.
What type of web security do you utilize?: Our antivirus protection is behind a Juniper NetScreen firewall with only default ports open for IIS, email, and administration. All other ports are blocked to restrict access to authorized applications only. Data is backed up daily and can be restored quickly, as necessary.
How do I retrieve the results?: Web- Fax - Email
I am having problems viewing the results?: Add as a "Trusted Site". In internet explorer go to tools, Options or Internet Options. Then go to the security tab, select Trusted Sites (Green Check Mark) as the web content zone. Click the sites button, add https://*.midwestbackgrounds.com as trusted site. Or,your pop-up blockers may be on. You can bypass this by holding down the “Ctrl” key while double clicking on the view option.
What will my report look like?: You may view a sample report from our “Home Page”
What is needed for me to run a background check on an individual?: You will need a signed release form and you will need to provide the individual with a summary of their rights under the fair credit reporting act.